Smart Offers
Problem
Mercari allows buyers to send an offer to sellers, who can then choose whether to accept the item or not. For some sellers, this can mean getting spammed with dozens of low-ball offers. Offers are an important piece of successful selling on the marketplace, so we needed to reduce the load on these sellers without simply turning the feature off.
Solution
We decided to create an automatic offer-response option for users who found themselves overwhelmed by these requests.
The logic would be simple: Use the minimum price selected in our Smart Pricing feature as a barometer for acceptable offers. Offers above that threshold could be accepted. Offers below it could be countered with a randomized value between the minimum and listed price.